You would never call me back or come to the phone HUMMM??

Posted by kellertx4 on 5/7/2008

When I finaly was able to get intouch with you . You were ALWAYS out of town and once I heard you in the back ground saying you didn't want to talk to me!!!!!You did not have the REAL story.I was happy after the first visit but not after I came back to get my roots colored,Light brown.It turned Pitch Black.I was set under the drier longer than I should have. My hair was soggyor mushy and HOT HOT HOT!!! .I told D.that my head and hair where burning and felt like it was on fire.But she had to finish the guy that came in during my time. I talked to you and you snikered when I told you there were bald spots (still has not grown back allmost a year later)Your time will come.God knows whose telling the truth,he'll take care of it. Criste Weese

Dont know what THAT lady was talking about!

Posted by musiclove4816 on 10/2/2007

I live in BA and the salon is well worth the trip! The staff is very friendly and and I've never seen an upset customer any of times I've been. Alisha, and Lisa have both done my hair and it turns out gorgeous every time! I would recomend anyone to this salon it really is a great place!

Worst service and hair ever!

Posted by 4tulsaok on 9/23/2007

Had hair down half way to the middle of my back.Just started dying hair this year.Went to get golden medium brown all over hair color.Was put under a dryer for what was said to be 20 mins,but turned out to be 35.Another client came in to get a hair cut ,so I was put on hold.My hair was burning HOT to touch and cooking my scalp.I told Danielle my head felt like it was cooking,but no response.My hair came out BLACK,BLACK.She even dyed my peach fuzz on my forhead and said"I've never seen that before.I don't know what to do." I went home Very upset no "I'm Sorry" or anything.My scalp peeled brownish black flakes for three weeks with a few dime size bald spots.called to talk to owner.She did not care ,they offered no scalp or hair treatments.Was very uncaring and said there was nothing she could or would do.And I had to pay for that and to get my hair fixed.It had to be cut to chin lenghth because it had been cooked.Saw two of the girls that worked there at the mall and when i aws passing them they made coments and were laughing.DO NOT GO!!They may have a few people that know what they are doing,but what horrible owners.

Response from Creative Image Hair & Nail Salon

Posted on 10/2/2007

Well, The whole story would be nice if she would of took the time to let us see her hair. She left the salon happy. I didn't hear from her for 1 month. So I guess whoever did her cut which was not us, told her a bunch of bull. There is no way we can solve a problem if the person who received the service and isn't satisfied, she refused to to let us see her hair. My gut feeling is that it was okay and she wanted her money back for no reason. There is no one in Tulsa that will refund a service that a stylist spent time and money on. Our policy is we do not refund servces but we will redo them if they are not happy at the end of the service. She also had received a perm and been in before several times. Seemed happy at one point or another. So Just to clearify, We would of been happy to offer a solution but the client didn't want us to see her hair. Why do you think that? And also a month later to complain. Hum!!!! There is only one owner and it is me and I would be glad to dicuss this situation in person face to face not on the web!!!